AI Chain Reaction: the Real-World Downstream Effects of AI Adoption and Implementation.

This series emphasizes cause and effect, showing how AI implementation unfolds over time and how early decisions shape what becomes possible later.

Interior shot of Portland Leather Goods workspace.

2026-06-12T14:49:34.482Z

Portland Leather Goods was buried in social media messages. An AI startup helped them automate the process.

5 min read

2026-06-04T16:43:33.582Z

The Jane Goodall Institute has handwritten notes on 5 generations of chimps. AI is helping to preserve them.

5 min read

2026-05-15T18:33:37.656Z

Departures hall at London Heathrow Airport Terminal.

How Heathrow partnered with Salesforce to build a customer-service AI agent

Heathrow and Salesforce launched AI assistant Hallie to manage customer inquiries, boosting efficiency at the UK's busiest airport.

6 min read

2026-04-30T17:42:00.716Z

Inside Pinterest's efforts to replace expensive AI with open-source models

Pinterest uses a multimodal generative AI strategy to lower computing costs. Their approach includes OpenAI's and Alibaba's large language models.

4 min read

2026-03-30T18:31:06.378Z

Diablo Canyon Power Plant, California's last operating nuclear facility, located on the central coast.

California's last nuclear power plant has turned to AI to solve its big paperwork problem

Neutron, an AI tool from Atomic Canyon, helps PG&E handle paperwork more quickly at Diablo Canyon, a California nuclear power plant.

5 min read

2026-03-18T14:50:33.925Z

An illustration of tools coming out of a computer

How ServiceNow uses internal AI pilots to launch successful customer tools

ServiceNow's AI tools, developed internally under Kellie Romack, aim to boost IT services. The company noted more than 240 AI uses by December 2025.

4 min read

2026-03-02T14:39:58.040Z

A spike of receipts lying on a cloudy sky, with a wireframed human analyzing the spikes.

Intuit TurboTax has invested in AI for nearly a decade. In 2026, that plan includes store expansion.

For nearly a decade, Intuit has used AI for customer service and employee productivity. The company plans to open hundreds of TurboTax stores in 2026.

5 min read